We aim to resolve every complaint fairly and quickly.
How to Complain
Email support@lotusstcg.co.uk or write to us at 32 Central Rd, Leeds LS1 6DE, United Kingdom. We acknowledge complaints within 2 business days and aim to resolve them within 14 days.
Escalation
If you're not satisfied with our response, you may seek independent advice from Citizens Advice or your local Trading Standards service.
Online Dispute Resolution
EU-based customers may also use the European Commission's Online Dispute Resolution platform.
Contact Us
Questions about this policy? Our UK support team is happy to help.
LOTUS
32 Central Rd, Leeds LS1 6DE, United Kingdom
Phone: +44 113 243 6461
Email: support@lotusstcg.co.uk
Find us on Google Maps
Find Us
LOTUS · 32 Central Rd, Leeds LS1 6DE, United Kingdom · Open in Google Maps